Writing Effective Bot Instructions
The instructions help define how the AI Assistant behaves.
Consider including:
- Desired tone of voice
- Scope of responses
- Business rules
- Escalation behaviour
- Information the bot should avoid generating
Best Practices
- Keep instructions clear and concise.
- Tell the AI to answer only from the Knowledge Base.
- Specify how it should respond when information is unavailable.
- Use consistent language that reflects your organization's communication style.