Choose a Response Template

Select one of the available templates based on the purpose of your AI Assistant.

Customer Support

Choose Customer Support if your AI Assistant will primarily assist customers by answering support-related questions.

This template is configured to:

• Answer customer queries using the Knowledge Base.
• Respond in a friendly, professional, and concise manner.
• Help users with products, services, and common support issues.
• Recommend contacting your support team when the required information is unavailable.
• Avoid generating information that is not present in the Knowledge Base.

This template is recommended for website chat widgets, customer portals, and support channels.

Sales & FAQ

Choose Sales & FAQ if your AI Assistant will answer product-related questions and assist potential customers.

This template is designed to:

• Respond to product and service enquiries.
• Explain features and business benefits.
• Answer frequently asked questions.
• Encourage users to contact the sales team for pricing or availability when necessary.
• Avoid making assumptions about products or pricing.

This template works well for product websites, marketing pages, and lead generation.

Internal Help

Choose Internal Help if the AI Assistant is intended for employees within your organization.

This template enables the assistant to:

• Answer questions using internal documentation.
• Help employees find company policies and procedures.
• Provide accurate responses based on the organization's knowledge base.
• Clearly indicate when information is unavailable.
• Avoid guessing or creating unsupported answers.

This template is ideal for HR, IT, Operations, and internal knowledge management.