Understanding User Roles

Available roles in TheBotBuilder:

Viewer

Read-oriented access for viewing resources according to permissions.

Staff

Can create and manage day-to-day resources based on organization permissions.

Admin

Elevated administrative access for managing more organization resources.

Owner

Full administrative access, including user and organization-level management.

Human Agent

Role for human agents handling live conversations / agent workflows.

Assign the least privilege needed for each person's job.