Troubleshooting

Popup blocked. Please allow popups…

Enable popups for the TheBotBuilder site, then click Connect again.

Channel connection failed. Please try again.

Retry Reconnect, confirm you selected the correct Instagram account, and verify Meta permissions.

Wrong bot responding

Change the Bot Name on the Channels row and send another test message.

Still disconnected after OAuth

Close extra Facebook/Instagram sessions, retry Connect once, and confirm the Instagram account meets Meta messaging requirements.