Thank you for choosing TheBotBuilder. This Refund & Cancellation Policy explains how cancellations, refunds, subscription renewals, upgrades, and related payments are handled for TheBotBuilder services.

By purchasing or subscribing to a paid plan, you agree to this Refund & Cancellation Policy along with our Terms of Service and Privacy Policy.

1. Free Trial

Where a free trial is offered, you may use TheBotBuilder during the applicable trial period without being charged for the paid subscription.

Unless otherwise stated at the time of signup, you may cancel before the end of the trial period to avoid being charged for the selected paid plan.

Once the free trial ends and a paid subscription begins, the refund terms outlined below will apply.

2. Cancellation of Your Subscription

You may cancel your paid subscription at any time.

To request cancellation, please contact us at [email protected] with your registered account details and the plan you wish to cancel.

Unless otherwise specified, cancellation will stop future subscription renewals. You may continue to access the paid features of your plan until the end of your current billing period.

Cancellation does not automatically entitle you to a refund for payments already made.

3. Monthly Subscription Plans

Payments made for monthly subscription plans are generally non-refundable.

If you cancel a monthly subscription, your plan will remain active until the end of the current paid billing period. Your subscription will not renew for the following billing cycle.

We do not provide partial or prorated refunds for unused time remaining in a monthly billing period, except where required by applicable law or where otherwise agreed by TheBotBuilder.

4. Annual Subscription Plans

If you have purchased an annual subscription, you may contact our support team regarding cancellation or refund requests.

Any refund eligibility for annual plans will be evaluated based on:

  • The date of purchase
  • The amount of time the service has been used
  • The services and features that have already been consumed
  • Any applicable setup, implementation, or third-party costs
  • Any misuse, fraud, or violation of our Terms of Service

Unless a specific refund guarantee is stated at the time of purchase, annual subscription fees are generally non-refundable after the applicable refund period.

5. Refund Requests

If you believe you are eligible for a refund, you may submit a request by contacting [email protected].

Please include:

  • Your registered email address
  • Your subscription or plan details
  • The date of purchase
  • The reason for your refund request
  • Any relevant payment or transaction information

We may request additional information to verify your account and process your request.

All refund requests will be reviewed individually. Approval of a refund is not guaranteed unless specifically required under an applicable refund commitment, agreement, or law.

6. Non-Refundable Services and Charges

The following payments may not be eligible for a refund:

  • Monthly subscription payments already processed
  • Charges for services already used or consumed
  • Setup, onboarding, implementation, or professional services
  • Custom development or custom configuration work
  • Third-party services, integrations, extensions, APIs, or add-ons
  • Transaction, payment gateway, currency conversion, or processing charges
  • Taxes, duties, or other government charges where non-refundable
  • Any other service explicitly identified as non-refundable at the time of purchase

7. Refunds and Misuse

TheBotBuilder reserves the right to deny a refund request where there is evidence of:

  • Fraudulent activity
  • Abuse or misuse of the platform
  • Violation of our Terms of Service
  • Attempts to exploit free trials, promotions, or refund policies
  • Unauthorized or suspicious payment activity

If an account is suspended or terminated due to a violation of our Terms of Service, the user may not be eligible for a refund.

8. Subscription Renewal

Paid subscriptions may renew automatically at the end of each billing period unless cancelled before the applicable renewal date.

The renewal amount will generally be based on the pricing and plan applicable to your subscription at the time of renewal, unless otherwise agreed.

It is your responsibility to ensure that your payment information remains accurate and up to date.

If a renewal payment cannot be processed, we may suspend or restrict access to paid features until payment is successfully completed.

9. Plan Changes and Upgrades

You may upgrade your subscription plan where upgrade options are available.

When you upgrade during an active subscription period, the applicable charges, credits, or adjustments will be displayed or communicated to you before the upgrade is completed.

Any unused portion of your existing plan may be treated in accordance with the upgrade terms presented at the time of the transaction.

Downgrades may take effect at the end of your current billing period unless otherwise specified.

Please note that downgrading your plan may result in reduced access to certain features, usage limits, AI actions, conversations, storage, bots, workflows, integrations, or other services associated with your account.

10. Changes to Pricing

TheBotBuilder may update its pricing or subscription plans from time to time.

Any changes to pricing will generally apply to future purchases or future renewal periods, unless otherwise stated or required by applicable law.

Existing subscribers may be notified in advance where required.

11. Account Data After Cancellation

After cancellation or expiry of your subscription, your access to paid features may be restricted.

The availability, retention, or deletion of your account data will be handled in accordance with our applicable Terms of Service and Privacy Policy.

We recommend exporting or saving any important information before your subscription ends where such functionality is available.

12. How to Contact Us

If you have any questions regarding this Refund & Cancellation Policy, your subscription, cancellation, or a refund request, please contact us:

TheBotBuilder
Email: [email protected]
Website: TheBotBuilder