These Terms of Service ("Terms") govern your access to and use of TheBotBuilder's website, applications, AI assistant platform, software, integrations, and related services (collectively, the "Services").

If you are using the Services on behalf of a company or organization, you represent and warrant that you have the authority to bind that company or organization to these Terms.

1. About TheBotBuilder

TheBotBuilder is a software platform that enables businesses to create and manage AI assistants, conversational experiences, workflows, knowledge bases, integrations, lead capture systems, and related business automation.

The Services may allow users to configure AI assistants, automated workflows, external tools, APIs, and third-party integrations to perform tasks based on instructions, permissions, configurations, events, or other triggers provided or authorized by the user.

2. Eligibility

You must be legally capable of entering into a binding agreement to use the Services.

If you use TheBotBuilder on behalf of an organization, you confirm that you are authorized to accept these Terms on behalf of that organization.

You may not use the Services if doing so would violate applicable law, regulation, contractual obligations, or third-party policies applicable to you.

3. Your Account

You are responsible for:

  • Providing accurate and complete account information;
  • Maintaining the security of your TheBotBuilder login credentials;
  • Restricting unauthorized access to your account;
  • Keeping your account information current; and
  • All activity occurring through your account.

You must notify us promptly if you believe your account has been compromised or accessed without authorization.

4. Subscriptions and Plans

TheBotBuilder may offer different subscription plans with different features, usage limits, integrations, functionality, and pricing.

Your use of certain features may depend on your selected subscription plan.

We reserve the right to:

  • Introduce new plans;
  • Modify existing plans;
  • Add or remove features;
  • Change usage limits;
  • Change pricing; and
  • Modify or discontinue certain functionality.

Where required by applicable law or contractual obligations, we will provide appropriate notice of material changes to existing subscriptions.

5. Payment and Billing

Paid subscriptions are billed according to the billing cycle and pricing presented at the time of purchase.

You authorize TheBotBuilder or its payment provider to charge the applicable subscription and other authorized fees.

You are responsible for providing accurate and valid payment information.

If payment fails, we may:

  • Retry the payment;
  • Restrict certain features;
  • Suspend the account;
  • Limit access to paid functionality; or
  • Cancel the subscription.

Any applicable taxes, fees, or charges associated with your purchase may be your responsibility unless otherwise stated.

6. Cancellation and Refunds

You may cancel your subscription according to the cancellation process provided within the Services or by contacting TheBotBuilder through the applicable support or billing channel.

Cancellation will generally stop future subscription renewals but will not automatically entitle you to a refund for fees already paid for the applicable billing period.

Refunds, if any, will be governed by the refund terms displayed at the time of purchase, the applicable subscription plan, promotional offer, or service agreement.

If TheBotBuilder offers a money-back guarantee, the specific eligibility conditions and refund period communicated for that offer will apply.

Except where otherwise stated in an applicable offer or required by applicable law, fees already paid for a subscription period are non-refundable.

Any approved refund will generally be processed using the original payment method, subject to the policies and processing timelines of the applicable payment provider.

7. Customer Content

You may upload, submit, connect, or otherwise provide content to TheBotBuilder, including:

  • Documents;
  • Website content;
  • FAQs;
  • Business information;
  • Product information;
  • Customer information;
  • AI instructions;
  • Workflow configurations;
  • Knowledge base content;
  • Lead capture fields;
  • Conversation content; and
  • Information accessed through authorized third-party integrations.

You retain ownership of your Customer Content, subject to the rights necessary for us to provide the Services.

You grant TheBotBuilder a limited license to host, process, transmit, reproduce, and otherwise use Customer Content as reasonably necessary to provide, maintain, secure, operate, and support the Services, subject to our Privacy Policy and any applicable agreement between you and us.

8. Your Responsibility for Customer Content

You represent and warrant that you have the necessary rights, permissions, consents, and legal authority to provide Customer Content to TheBotBuilder and to authorize TheBotBuilder to process such content for the purposes of providing the Services.

You must not upload, connect, transmit, or use content that:

  • Violates applicable law;
  • Infringes intellectual property rights;
  • Contains malicious software;
  • Violates privacy rights;
  • Is fraudulent or deceptive;
  • Facilitates illegal activity; or
  • Is designed to abuse, manipulate, disrupt, or compromise the Services or third-party services.

You are responsible for ensuring that your use of Customer Content complies with applicable privacy, data protection, intellectual property, and other legal requirements.

9. AI Assistants and AI-Generated Output

TheBotBuilder uses artificial intelligence to generate responses, recommendations, content, and perform certain tasks.

AI-generated output may contain:

  • Errors;
  • Inaccurate information;
  • Outdated information;
  • Incomplete information;
  • Unexpected responses; or
  • Results that may not be suitable for your particular circumstances.

You are responsible for reviewing and appropriately configuring your AI assistants before deploying them to customers, employees, users, or other end users.

TheBotBuilder does not guarantee that an AI assistant will:

  • Always provide accurate answers;
  • Generate commercially successful outcomes;
  • Convert every visitor into a customer;
  • Resolve every customer issue;
  • Complete every requested task;
  • Operate without interruption; or
  • Produce error-free output.

You remain responsible for decisions made based on AI-generated output and should apply appropriate human review where the consequences of an incorrect result may be significant.

10. Workflows and Automated Actions

TheBotBuilder may allow you to create workflows that automatically perform actions based on conversations, events, conditions, schedules, API responses, or other triggers.

You are responsible for reviewing and testing workflows before deploying them.

You acknowledge that automated actions may have business, financial, operational, or other consequences.

You should configure appropriate safeguards, approval requirements, conditions, limits, and human review where necessary.

You are responsible for ensuring that your automated workflows comply with applicable laws and the terms and policies of any third-party services connected to those workflows.

11. Third-Party Channels and Integrations

Your use of third-party services remains subject to the applicable terms, policies, and requirements of those third-party providers.

Third-party providers may:

  • Change their APIs;
  • Change their pricing;
  • Limit or restrict access;
  • Suspend or terminate accounts;
  • Change functionality;
  • Modify technical requirements;
  • Introduce usage limits; or
  • Discontinue integrations or services.

TheBotBuilder is not responsible for changes, interruptions, restrictions, suspension, discontinuation, or unavailability caused by third-party providers, except to the extent otherwise required by applicable law.

12. MCP and External Tools

TheBotBuilder may allow customers to connect external tools and APIs through MCP configurations or other integration mechanisms.

You are responsible for:

  • Authorizing connected services;
  • Providing valid credentials where required;
  • Reviewing permissions;
  • Configuring appropriate access;
  • Monitoring automated actions; and
  • Ensuring that connected tools are used lawfully.

You should grant only the permissions necessary for the intended use.

You are responsible for the actions performed by external tools or integrations that you authorize or configure through the Services.

13. Lead Capture

TheBotBuilder may allow you to configure AI assistants to collect information from users.

You are responsible for determining:

  • What information is collected;
  • Why it is collected;
  • Whether consent is required;
  • How long information is retained;
  • How collected information is used;
  • Whether the collection complies with applicable law; and
  • Whether appropriate notices and disclosures are provided to the individuals whose information is collected.

14. Knowledge Base

TheBotBuilder allows customers to upload documents and other information to create knowledge bases for AI assistants.

You are responsible for ensuring that you have the legal right to use the content you upload or connect.

TheBotBuilder does not guarantee that an AI assistant will always retrieve, interpret, summarize, or use knowledge base information correctly.

15. Acceptable Use

You may not use TheBotBuilder to:

  • Violate any law or regulation;
  • Infringe another person's rights;
  • Impersonate individuals or organizations;
  • Conduct fraud or scams;
  • Distribute malware or malicious code;
  • Conduct unauthorized surveillance;
  • Abuse third-party platforms;
  • Circumvent platform restrictions;
  • Attempt to gain unauthorized access;
  • Interfere with the operation or security of the Services;
  • Send unsolicited communications in violation of applicable law;
  • Generate or distribute illegal content;
  • Use automated systems to cause harm to individuals or organizations;
  • Attempt to bypass, disable, defeat, or compromise authentication, authorization, access-control, security, or usage restrictions of TheBotBuilder;
  • Use the Services in a manner that violates applicable third-party developer or platform policies.

We may suspend or terminate accounts that violate these requirements.

16. Intellectual Property

TheBotBuilder and its underlying software, interfaces, designs, technology, trademarks, documentation, and other proprietary materials are owned by or licensed to TheBotBuilder.

Except where expressly permitted by these Terms or applicable law, you may not:

  • Copy the platform;
  • Reverse engineer the software;
  • Resell the platform without authorization;
  • Modify or reproduce proprietary components;
  • Remove proprietary notices;
  • Attempt to extract source code; or
  • Use the Services to develop a competing service in violation of applicable law or contract.

Nothing in these Terms transfers ownership of TheBotBuilder's intellectual property to you.

17. Feedback

If you provide suggestions, recommendations, ideas, or feedback regarding TheBotBuilder, you grant us the right to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.

You retain ownership of any confidential or proprietary information contained in your feedback.

18. Service Availability

We aim to provide reliable access to TheBotBuilder, but we do not guarantee uninterrupted, continuous, timely, secure, or error-free availability.

Services may occasionally be unavailable because of:

  • Maintenance;
  • Updates;
  • Infrastructure issues;
  • Security incidents;
  • Third-party service interruptions;
  • Internet failures;
  • Changes to third-party APIs or policies; or
  • Events beyond our reasonable control.

19. Account Suspension and Termination

We may suspend or terminate access to the Services if:

  • You violate these Terms;
  • Your use creates a security risk;
  • You engage in fraudulent activity;
  • Your payment obligations remain unpaid;
  • Your use violates applicable law;
  • Your use violates applicable third-party policies;
  • Your account creates significant risk to the Services or other users; or
  • We are required to do so by law or by a third-party platform provider.

We may also suspend or terminate access where reasonably necessary to protect the Services, our users, third parties, or our systems.

You may terminate your account according to the cancellation process provided within the Services.

Termination or suspension of your TheBotBuilder account may also cause connected integrations and automated workflows to stop operating.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, TheBotBuilder is provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The Services will always be available;
  • AI-generated content will always be accurate;
  • The Services will meet every business requirement;
  • Integrations will always remain available;
  • AI assistants will generate a particular level of sales, revenue, leads, or business results;
  • Automated workflows will always produce a desired business outcome;
  • Third-party services will remain available or compatible with TheBotBuilder; or
  • The Services will be free from errors, interruptions, security incidents, or defects.

TheBotBuilder does not warrant that third-party integrations will be uninterrupted or continue to operate indefinitely.

21. Limitation of Liability

To the maximum extent permitted by applicable law, TheBotBuilder, its owners, directors, officers, employees, affiliates, contractors, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your access to or use of the Services.

This includes, without limitation, loss of profits, revenue, business opportunities, anticipated savings, goodwill, business interruption, or loss, corruption, or unauthorized alteration of data.

TheBotBuilder does not guarantee that AI-generated content, recommendations, automated actions, or workflow results will always be accurate, complete, reliable, timely, or suitable for a particular business purpose. You are responsible for reviewing and validating AI-generated output and automated actions where appropriate.

The limitations and exclusions in this Section shall apply regardless of whether the claim arises from contract, warranty, negligence, tort, strict liability, or any other legal theory.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless TheBotBuilder, its owners, directors, officers, employees, affiliates, contractors, service providers, licensors, and partners from and against claims, losses, damages, liabilities, costs, and expenses arising from or relating to:

  • Your misuse of the Services;
  • Your violation of these Terms;
  • Your Customer Content;
  • Your violation of third-party rights;
  • Your violation of applicable law;
  • Your use or configuration of automated workflows;
  • Your use of third-party integrations; or
  • Your unauthorized or unlawful use of connected accounts or services.

23. Confidentiality

Each party may receive confidential information from the other party in connection with the Services or their business relationship.

Each party agrees to use reasonable measures to protect confidential information and to use such information only for purposes related to the Services or their business relationship.

Confidential information does not include information that:

  • Is or becomes publicly available without breach of these Terms;
  • Was already lawfully known to the receiving party;
  • Is independently developed without use of the confidential information; or
  • Is lawfully received from a third party without confidentiality restrictions.

24. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide reasonable notice where required by applicable law or contractual obligations.

The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Gujarat, India, without regard to its conflict-of-law principles.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the courts located in Ahmedabad, Gujarat, India, unless otherwise required by applicable law.

Note: The governing law and jurisdiction should be confirmed by your legal counsel before publication.

26. Contact

If you have questions, concerns, or requests regarding these Terms of Service, please contact us using the details below.

TheBotBuilder

Legal Entity: Kaira software Pvt. Ltd.

Email: [email protected]

Registered Business Address: A-1103, Synergy Tower, Corporate Road, Prahlad Nagar, Ahmedabad – 380015