Understanding the Table Columns

1. Name

Displays the name assigned to the AI Assistant.

Choose descriptive names so your team can easily identify each bot.

Examples:

• Customer Support Bot
• Sales Assistant
• HR Assistant
• Product Expert

2. Type

Indicates how the bot is built.

Single Node Bot

A standard AI Assistant that answers questions directly from its Knowledge Base.

Best suited for:

• Customer Support
• FAQs
• Website Chat
• Internal Knowledge

Workflow Bot

A bot that uses workflows to automate business processes and perform multi-step actions.

Best suited for:

• Business Automation
• Lead Qualification
• Internal Operations
• Process Automation

3. Auditor

Shows whether an auditing configuration is attached to the bot.

Possible statuses include:

Attached

An auditor has been configured for this bot.

Not Attached

No auditing configuration has been assigned.

4. Last Modified

Displays the date and time when the bot was last updated.

This helps administrators identify recently edited bots.

5. Status

The Status column indicates whether the bot is currently available for use.

Active

The bot is enabled and can respond to conversations through connected channels.

You can enable or disable a bot using the toggle switch.

Disabling a bot temporarily prevents it from responding while preserving its configuration.

6. Actions

Click the three-dot menu (⋮) to access additional management options for the selected bot.

Available actions may include:

• Edit Bot
• Configure Settings
• Manage Knowledge Base
• Delete Bot
• Other bot-specific options

The available options may vary depending on the bot type and your user permissions.